Refund policy
At Milo & Co, we want you and your pet to be happy with every purchase. If something isn't right, here's how our return and refund process works.
30-Day Right of Withdrawal
You have the right to cancel your order and return your item(s) within 30 days of receiving your order, for any reason, without needing to justify your decision.
To exercise this right, simply contact us through our Contact Us page within the 30-day period to let us know you wish to return your item(s).
Return Conditions
- Items must be returned unused, in their original condition, and in the original packaging where possible.
- You have 14 additional days after notifying us to send the item back.
- The cost of return shipping is the customer's responsibility, unless the item arrived damaged or defective.
Refunds
Once we receive and inspect your returned item, we will process your refund to your original payment method within 14 days. We'll notify you by email once your refund has been issued.
Damaged or Incorrect Items
If your item arrives damaged, defective, or isn't what you ordered, please contact us within 30 days of delivery with photos of the issue, and we'll arrange a replacement or full refund at no extra cost to you.
Exceptions
Some items may not be eligible for return if they have been used, are missing original packaging, or are not in resellable condition — except in cases of damage or defect.
Contact Us
For any questions about returns or refunds, please reach out through our Contact Us page.